Mystery shopping or quality control

Mystery Shopping or Quality Control

Mystery Shopping or quality control is about obtaining information on the actual performance of the company.

Usually this type of research focus on the review of business processes (sales, dealing with customers …).

Various actions in response to the case will be made: Customer support (courtesy, speed, treatment, patience…), analyze employees to determine the quality and effectiveness of services, professionalism, sales techniques, attention and complaints resolutions … Besides discrete customer surveys can be made.

What differentiates Culmas Detectives from other companies that perform this activity is that if any abnormal behavior was observed, we have the quality to make a report and ratify it in the courts, with the distinction of qualified witnesses.